Cloud Phone System
Inbound Contact Center CX
Omni Channel CX
Outbound Dialers & Campaigns
| Cloud Phone System | ||
| Unlimited Nested IVRs | Desktop, Web, Mobile Applications | Transfer: Blind and Attended |
| Visual IVR Builder, Time of Day, Menus Multi-Language IVRs |
Auto and Bulk provisioning of IP Phones Polycom, Yealink, Cisco, Fanvil ... |
Unlimited Parking and Pickup Shared Line Appearance |
| Quick Setup PBX/UC Wizard | HD High Quality Codecs | Overhead Paging |
| Bulk and One Click Onboarding | Voice call encryption and security | PIN enabled dialing |
| End-User Passwordless Access via Email Magic Link | Rich reporting and analytics: CDRs, User Activity, SIP Logs | Call move, example from Desktop to Mobile |
| Email to Fax & Fax to Email & Fax to Win Directory | Locations support | Hot Desking |
| eFax sending and reporting | Tags and Tag grouping and restrictions | Multiple Custom Caller IDs |
| Call Spy, Barge on any PBX call | Stereo Call Recording and Recording Management | Music on Hold |
| Custom SIP Trunking support | User Presence and Head Up Display | Call Delegation |
| Intercom | Quick or Speed Dial | Call Screening |
| Voicemail to Email and Visual Voicemail | Unlimited Ring Groups with next actions | Phone Blacklisting |
| SMS | Collaboration: Chat, Group Chat, File, Video, Screen Share | Video Meetings, Scheduling, Screen Share |
| CX Inbound Queues | ||
| Advanced ACD | Unlimited Visual IVR | AI Routing* |
| Queue Callback | Drag and drop IVR flow builder | AI Customer Sentiment* |
| Queue to Queue Failover | Adaptive IVR, dynamically adapt to customer journey | Agent Spy, Barge, Whisper |
| Queue Priority | Cradle to Grave Reporting | Supervisor and Operator Dynamic View |
| Queue Pre-Connect Actions | Missed Call Notification | Customizable Wall Dashboards |
| Queue PopUp | Skills based routing | WebPhone Client SDK: embed voice calls into your website |
| Queue Next Actions | Custom user input and validation | CRM Integration: Zoho Phonebridge, Salesforce, API |
| Queue Stereo Recordings | Customer Identification | Compliance: PCI |
| Queue Advanced Reporting | Speech enablement | Post-Call Survey: CSAT |
| Queue Advanced Analytics | API Integrations and Tags | Agent Outbound Analytics |
| CX Omni-Channel | ||
| CX ACD | Integrates with existing Voice Queues | AI Routing* |
| WebChat | Use existing Voice Agents to handle CX Channels | AI ChatBots* |
| Facebook & Messenger | Cradle to Grave CX Reporting | Predictive Engagement |
| Missed Channel Notification | Post Transaction Survey: CSAT | |
| Skills based CX routing | Customer Engagement Workflows | |
| Custom API integration | Custom user input and validation | Pre-Chat Validation |
| Private Notes | ||
| SMS | Chat Contact History | |
| Telegram | Customer Tags | |
| LINE | Advanced Analytics | |
| CX Outbound Dialers and Campaigns | ||
| Unlimited Campaigns | Integrates with existing Voice Queues | Campaign Reports & Analytics |
| Campaign Control: Start, Stop or Schedule | Use existing Voice Agents to handle CX Channels | Campaign Lead Reports |
| Campaign Lead Bulk Upload | Lead Retry and Cool Off | Agent Outbound Call Reports |
| Campaign Dynamic Lead Update | Lead Voicemail State | |